Job description
SafeSmart Access is a designer, manufacturer and distributor of portable and static height access products to all industries.
We supply added height access safety and efficiency to those who work in construction, manufacturing, oil and gas, maritime, transport and logistics, warehousing, mining and many more. We also service the aviation and construction industries via our specialist divisions SafeSmart Aviation and Proscaf.
We’re growing fast, and looking for an enthusiastic, friendly, and talented person to join our customer service team in our Santa Fe Springs, CA office.
How we help you make the most of your skills
Naturally, you’ll have the tenacity to work independently. But that doesn’t mean you won’t have our support. We provide full training on our process as well as our product ranges, and the pros and cons of different solutions. We’ll also train you in how to use our case management and quoting systems.
Your Team Supervisor is there to provide help when you need it and leave you alone when you don’t!
This isn’t a sales role. You don’t have to do cold calling (we have a specialized inside sales team for that!) however we do expect you to help guide customers to come up with the best possible solution for their requirements.
What you need to bring to the table
If you don’t like talking to customers and vendors, this isn’t the role for you. But if you have the ability to quickly pick up our product portfolio and go that extra mile to deliver outstanding customer service, you’ll settle into this role just fine. We will prioritize applicants with industrial or construction experience but are also willing to train the right candidate.
1. Customer service or inside sales experience. You know how to work with customers to give and provide information needed to fulfill orders and resolve issues.
2. Comfortable talking on the phone. This is a customer facing role: the way to speak with customers is over the phone and via email. You know how to sound professional and maintain your calm.
3. You’re inquisitive. You have a passion for learning about products and can articulate them with perfection to customers.
4. CRM and ERP Experience. You have experience with a ticketing system and interacting with ERP systems. (We use NetSuite but we’ll provide training if you have the right aptitude).
5. You’re organized. There’s a difference between saying you’re organized and actually being organized.
“So what’s in it for me,” you ask?
At SafeSmart Accesswe want to reward people for their contribution towards our success. We believe that employees are family and our benefits are designed to ensure the health and financial wellness of that family.
Here are some of the benefits we offer:
- 3-Weeks paid vacation plus all major holidays
- Medical Insurance
- Dental Insurance
- 401(k)
If we still have your attention:
If you’re interested, don’t delay! Click apply and attach your resume.
Job Type: Full-time
Pay: $25.00 – $30.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
