Customer Service Representative

Job description

SafeSmart Access is a designer, manufacturer and distributor of portable and static height access products to all industries.

We supply added height access safety and efficiency to those who work in construction, manufacturing, oil and gas, maritime, transport and logistics, warehousing, mining and many more. We also service the aviation and construction industries via our specialist divisions SafeSmart Aviation and Proscaf.

We’re growing fast, and looking for an enthusiastic, friendly, and talented person to join our customer service team in our Santa Fe Springs, CA office.

How we help you make the most of your skills

Naturally, you’ll have the tenacity to work independently. But that doesn’t mean you won’t have our support. We provide full training on our process as well as our product ranges, and the pros and cons of different solutions. We’ll also train you in how to use our case management and quoting systems.

Your Team Supervisor is there to provide help when you need it and leave you alone when you don’t!

This isn’t a sales role. You don’t have to do cold calling (we have a specialized inside sales team for that!) however we do expect you to help guide customers to come up with the best possible solution for their requirements.

What you need to bring to the table

If you don’t like talking to customers and vendors, this isn’t the role for you. But if you have the ability to quickly pick up our product portfolio and go that extra mile to deliver outstanding customer service, you’ll settle into this role just fine. We will prioritize applicants with industrial or construction experience but are also willing to train the right candidate.

1. Customer service or inside sales experience. You know how to work with customers to give and provide information needed to fulfill orders and resolve issues.

2. Comfortable talking on the phone. This is a customer facing role: the way to speak with customers is over the phone and via email. You know how to sound professional and maintain your calm.

3. You’re inquisitive. You have a passion for learning about products and can articulate them with perfection to customers.

4. CRM and ERP Experience. You have experience with a ticketing system and interacting with ERP systems. (We use NetSuite but we’ll provide training if you have the right aptitude).

5. You’re organized. There’s a difference between saying you’re organized and actually being organized.

“So what’s in it for me,” you ask?

At SafeSmart Accesswe want to reward people for their contribution towards our success. We believe that employees are family and our benefits are designed to ensure the health and financial wellness of that family.

Here are some of the benefits we offer:

  • 3-Weeks paid vacation plus all major holidays
  • Medical Insurance
  • Dental Insurance
  • 401(k)

If we still have your attention:

If you’re interested, don’t delay! Click apply and attach your resume.

Job Type: Full-time

Pay: $25.00 – $30.00 per hour


  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years


  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Work Location: In person

More About Careers at Safesmart

SafeSmart Bridge Design for Stevenson Dam

The Challenge: Maintaining a Vital Piece of Infrastructure The Stevenson Dam, a concrete gravity dam located on the Housatonic River in Connecticut, serves multiple purposes. It plays a crucial role in flood control, generates hydroelectric power, and provides recreational opportunities. Maintaining this vital infrastructure is essential, and periodic bridge repairs are necessary to ensure its continued functionality. However, traditional repair methods for the bridge presented a significant challenge. Blocking access to the bridge for extended periods would have disrupted essential maintenance schedules. Additionally, ensuring worker safety while working over water was paramount. Traditional scaffolding solutions would have required extensive setup time, limited access points, and posed potential safety risks for workers due to exposure to the elements and working at heights over water. The project successfully delivered a safe and functional temporary access bridge for First Light Power employees. The lightweight aluminum construction and bar grating design addressed the weight limitations and snow accumulation concerns. The meticulous planning and collaboration among the project team ensured a smooth and efficient installation, prioritizing crew safety throughout the process. Read more about SafeSmart’s process to successfully engineer, deliver, and install the 90ft bridge!   Client testimonial “ This is the second product that we had SafeSmart fabricate and they both where excellent products. Looking forward to doing business with SafeSmart again. Ronald Steeves Maintenance Supervisor at FirstLight Power Our Five-Step Approach to Success This project’s success stemmed from our meticulous five-step approach, ensuring clear communication, innovative design, and a smooth execution process. Step 1: Deep Scoping – Understanding Needs Our process began with an in-depth scoping phase. We met with key stakeholders from First Light Power, the dam operators, to understand the specific tasks involved in bridge maintenance. We meticulously evaluated the environmental conditions, including the weight limitations of the existing bridge structure

Innovating Access Solutions: Oregon Health & Science University (OHSU) Catwalk

Oregon Health & Science University (OHSU) in Portland is a key player in healthcare, research, and education in the Pacific Northwest. Known for its advanced medical services and specialization in fields like cancer treatment, neuroscience, and cardiovascular health, OHSU is not just a healthcare provider but a hub for patient-centered, multidisciplinary treatment approaches. Beyond healthcare, OHSU stands out as a center for cutting-edge biomedical research and education. It fosters innovation in areas such as genetics and regenerative medicine while training the next generation of healthcare professionals through its robust academic programs in medicine, nursing, dentistry, and pharmacy. This combination of patient care, research, and education makes OHSU a cornerstone of health and science advancement in Portland. Project Background The project involved designing and implementing an access walkway platform to facilitate safe and efficient maintenance of OHSU’s application. The primary challenge was to provide access to the top of the application, which was difficult to reach using standard ladders or by climbing on top of the application during maintenance. The client wanted to ensure they took the right steps to provide their team with safe access. Onsite Access Challenges Identified OHSU reached out to SafeSmart Access with a height access challenge – their tanks and piping back into the building didn’t have sufficient access to the area. SafeSmart sprung into action and performed a full site measure-up and produced complete scans and designs of the area to the client. The project presented several challenges, including: Ensuring safe access to the top of the application without compromising the integrity of the system. Overcoming the limitations of standard ladders and climbing methods. Integrating the access walkway platform with the existing application infrastructure. OHSU at the time of measureup SafeSmart Access onsite consultants measured and scanned the area, returning a full design and concept

Case Study: ADA Access Solution & Installation

Case Study: SafeSmart Access Aluminum Installation at Holly Hill, FL Project Overview SafeSmart Access undertook a project in Holly Hill, FL, to enhance safety and accessibility for a residential building situated in a marine environment. The existing steel stairs and access structures had significantly deteriorated due to corrosion, posing safety risks to residents. The project involved replacing these structures with durable, non-corroding aluminum solutions designed to withstand the specific challenges of the location. Challenges Corrosion in Marine Environment: The coastal setting had caused the existing steel structures to corrode, making them unsafe for use. Compliance and Safety: Ensuring all installations were ADA compliant and met the safety standards for residential access. Minimizing Disruption: The project required careful planning to avoid unnecessary roof penetrations and to reuse existing connections and foundations to minimize impact on the building structure and residents.   Before     Solutions Provided Aluminum Structures: All installations were carried out using high-quality, non-corroding mill finish aluminum. This material choice was critical in countering the marine-induced corrosion that had affected the previous steel structures. Comprehensive Replacement: SafeSmart Access provided the following aluminum installations: ADA Compliant Roof Access Stairs from level 1 to level 3, ensuring safe and compliant access throughout the building. 22′ Caged Ladder, enhancing access safety to higher levels, crucial for maintenance and emergency situations. Roof Catwalk with Handrails on Both Sides, providing a secure and stable means of accessing different parts of the roof. Execution Removal and Replacement: The project included the careful removal of the existing corroded steel rails and the installation of the new aluminum structures. Waterproofing and Structural Integrity: Any roof penetrations required as part of the installation process were designed to be minimal. Where necessary, the responsibility for waterproofing was clearly defined to be handled by others, ensuring that the installation focused